Processor interface
A staff-facing workspace with personalized ticket queues and focused data processing.
PRJ-01 / QUEUE INFRASTRUCTUREOPERATIONAL SYSTEM
Redomat 2
A configurable ticketing and queue-management system built for healthcare and demanding service environments.
QueueIdentityPublic access
01 / OVERVIEW
One connected flow from arrival to completed service.
Redomat 2 connects ticket creation, identity data, staff processing, printing, waiting-room displays, and queue status in one configurable operational system.
Its modular controller structure and reusable business logic support the different roles and devices involved in daily queue operations, while scheduled CRON tasks help keep the system ready for continuous use.
02 / CAPABILITIES
Designed for the full queue ecosystem.
Ticket management
Dynamic ticket creation, QR or barcode printing, and controlled status transitions through the queue.
Waiting-room output
Support for TV displays and silent printing across the patient or customer waiting experience.
Public proxy access
A secure external interface for QR-based data review, pre-arrival updates, and live queue status.
DESCO integration
ID and insurance card reader support that reduces repetitive manual data entry.
Administration
An EasyAdmin-based control panel for configuration, CRON triggers, editors, and operational logs.
03 / QUEUE LIFECYCLE
A clear operational path for every ticket.
Identify
Capture or pre-fill the information required for the visit.
Issue
Create and print a trackable ticket with QR or barcode data.
Process
Route the ticket through staff queues with controlled status handling.
Inform
Keep visitors and staff updated through displays, proxy status, and logs.
04 / TECH STACK
A proven Symfony foundation.
- Backend
- PHP 8.2 / Symfony
- Frontend
- Twig / Bootstrap 5.3.3 / jQuery
- Database
- MySQL / Doctrine ORM
- Security
- AES-256 UUID encryption / session auth
05 / ARCHITECTURE
Modular by responsibility.
Dedicated controllers handle ticketing, authentication, queue processing, and administration. Custom traits keep shared business logic reusable, while Doctrine ORM provides the data layer for the MySQL database.
Useful before and during arrival.
Through the external proxy, users can scan a QR code, review or edit profile data before arrival, and follow queue status. Editing is locked once ticket processing begins.
Less repetitive data entry.
DESCO ID and insurance card reader integration supports automatic data input and helps staff move through intake with fewer manual steps.
08 / DELIVERY CONTEXT
Developed with domain support.
Redomat 2 was developed with dedicated technical support from bitPLUS d.o.o., led by Ivan Ivanović.
The system is used in collaboration with Poliklinika Zadar to support patient intake and queue management.
Visit live deployment09 / INTELLECTUAL PROPERTY
Registered under i-DEPOT no. 152669.
Redomat 2 is registered with the Benelux Office for Intellectual Property (BOIP).